Politique de remboursement

No.8 Tea + Co. Return Policy

At No.8 Tea + Co., we want you to be completely satisfied with your experience. If for any reason you’re not thrilled with your purchase, we’re here to help. Please review our return policy below to ensure a smooth return process.

Returns Eligibility

• Non-Consumable Items: Items like the Ez-Brew and other tea accessories are eligible for return within 30 days of purchase, provided they are unused and in their original packaging.

• Consumable Products (Teas): Due to health and safety regulations, we cannot accept returns on tea products that have been opened or partially used. However, if there is a problem with your tea (such as a quality issue), please contact us within 7 days of receiving your order, and we’ll work to make it right.

How to Start a Return

1. Contact Us: Email our customer service team at [journeynumer8@gmail.com] within the eligibility window. Please include your order number and a brief description of the reason for the return.

2. Return Authorization: Once your return request is approved, we’ll provide instructions for returning your item.

3. Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as No.8 Tea + Co. cannot be held responsible for items lost in transit.

Refunds and Processing

 •Refunds will be issued to the original payment method within 7–10 business days after receiving and inspecting the returned item.

• Exchanges: If you’d like to exchange an item, please reach out to us to discuss availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receipt. We’ll arrange a replacement or refund to ensure you have a perfect experience with No.8 Tea + Co.

Thank you for choosing No.8 Tea + Co. If you have any questions about your return, please don’t hesitate to reach out. We’re here to help!!